The terms and conditions set forth herein govern the use of this website. Please read these terms and conditions carefully before you start to use the website. By accessing www.viajerorentacar.com, you indicate that you accept (unconditionally and irrevocably) these terms and conditions. If you do not agree to these terms and conditions, please refrain from using our website and exit immediately. Any breach or violation by you or by any person acting for and on your behalf of these terms of use will be prosecuted to the fullest extent.


This website is owned by Viajero Rent-A-Car Corporation (VRACC). You represent and warrant you possess the legal right and ability to enter into this Agreement and to use this website in accordance with all terms and conditions stated herein. You warrant that you are of legal age to enter into legally binding contracts through this website. You fully understand that you are responsible for all payments due to us for bookings made by you or another person using your log-in information.


VRACC provides this website solely to permit you to determine the availability of products and services offered on the website and to make legitimate reservations or otherwise transact business with VRACC, and for no other purposes. The website is for your personal use. You agree that you will use the website's services only to make legitimate reservations or purchases for you or for another person for whom you are authorized to act both legally and under the terms of this Terms of Use. Hence, unless you are specifically authorized otherwise by VRACC, you are permitted to use this website only for the following personal and non-commercial purposes: (1) viewing the website; (2) making bookings; (3) reviewing or changing bookings; (4) transferring to other websites though links provided on this website; and (5) making use of other facilities that may be provided on the website.


Modification of Terms:


VRACC reserves the right, in its sole discretion, to modify, alter or otherwise update these terms at any time without advance notice. Such modification shall be effective immediately upon posting, and shall not affect existing contractual arrangements made through this website. Your continued use of this website following the posting of such modifications, changes, alterations, or updates will constitute your acceptance of the revised Terms of Use including the Privacy Policy.


The terms and conditions and any other legal notices, policies and guidelines of VRACC linked to these terms and conditions constitute the entire agreement between you and VRACC relating to your use of this website and supersede any prior understandings or agreements (whether oral or written), claims, representations, and understandings of the parties regarding such subject matter. These terms and conditions may not be amended or modified except by making such amendments or modifications available on this website.


Use of Credit Card


Credit Card payments are redirected to a secured website hosted by BPI.


To avoid fraudulent and anomalous transactions and to protect credit card owners, VRACC reserves the right to require that the credit card actually used on our Online Reservation System (ORS) be presented for verification at the office counter or at the delivery point, and in cases of reissuance, rebooking and/or refund.


THE CREDIT CARD OWNER MUST BE THE ONE BOOKING ONLINE AND MUST BE THE PERSON WHO WILL USE THE VEHICLE (IF SELF-DRIVEN) AND MUST BE WITH THE TRAVELING PARTY (IF CHAUFFER-DRIVEN). To prevent fraudulent transactions and to protect credit card owners, VRACC shall require the credit card owner to present his credit card used for the online transaction, submit one (1) photocopy of the front portion of the credit card used, one (1) photocopy of any valid photo ID of the credit card owner, AND present the said valid photo ID at the business office of VRACC or upon delivery of the vehicle at the designated area.


VRACC reserves the right to deny use of car to the passenger(s) or refuse to reissue, revalidate, rebook or refund a booking for failure to comply with requirements.


Without prejudice to criminal prosecution under Republic Act No. 8484 Access Devices Regulation Act”, and other pertinent laws, VRACC may cancel a confirmed reservation or may remove from any passenger if VRACC has reason to believe that booking was made using a fraudulent credit card.


Virtual credit cards, e-credit cards, and other similar credit cards are not accepted for online transaction as VRACC requires the actual presentation of the credit card used.

Rebooking must be done no less than 48 hours before start of rental.

Reservation ticket is non-refundable.

Unless the reserving party informed VRACC of any changes or modification in the delivery or pick-up time of the vehicle, VRACC personnel shall wait for the reserving party for a maximum of two (2) hours from booking/reservation time. Failure of passenger or client to show up after two (2) hours after pick-up/delivery time shall entitle VRACC to tag such booking as NO SHOW. A grace period of twenty-four (24) hours from the pick-up/delivery time is allowed the client/passenger. During this period the car may be obtained from the VRACC office. Failure of the client/passenger to notify or to show up within this grace period shall entitle VRACC to cancel the reservation and amounts paid shall be forfeited in favor of VRACC. In such event, VRACC shall not be liable to the reserving party for loss, expense, or damage due to the reserving party’s failure to comply with these provisions.


Disclaimer of Warranties and Limitation of Liability

Your access to and use of software and other materials on, or through, this Website is solely at your own risk. We make no representation, warranty or covenant whatsoever about the reliability, stability or virus free nature of such software.


To the maximum extent permitted by applicable law, we disclaim all representations, warranties and covenants relating to the information, software, products and services contained in this website. All such information, software, products and services are provided "as is" without representation, warranty or covenant of any kind, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.


You agree to not violate the use of this Web Site. "Violate" includes, without limitation, using the Web Site to:


  1. Defame, harass, stalk, threaten, abuse or otherwise violate others’ rights as defined by applicable law.

  2. Harm or interfere with the operation of others’ computers and software in any respect, including, without limitation, by uploading, downloading or transmitting corrupt files or computer viruses.

  3. Violate applicable intellectual property, publicity or privacy rights, including, without limitation, by uploading, downloading or transmitting materials or software.

  4. Omit or misrepresent the origin of, or rights in, any file you download or upload, including, without limitation, by omitting proprietary language, author identifications, or notices of patent, copyright or trade-mark.

  5. Transmit, post, or otherwise disclose trade secrets, or other confidential or protected proprietary material or information.

  6. Download or upload files that are unlawful to distribute through the Web Site.

  7. Interfere with or disrupt the Web Site or servers or networks connected to the Web Site, including attempting to interfere with the access of any other user, host or network, including without limitation, overloading, initiating, propagating, participating, directing or attempting any “denial of service” attacks, “spamming”, “crashing”, “flooding” or “mail-bombing” the Web Site.

  8. Direct bots, spiders, crawlers, avatars, intelligent agents or any other automated process at VRACC’ computer systems or otherwise, create unreasonable load upon any of VRACC’ computer hardware, network, storage, input/output or electronic control devices or infrastructure.

  9. Transmit any information or software obtained through the Web Site, or copy, create, display, distribute, license, perform, publish, recreate, reproduce, sell, or transfer works deriving from the Web Site.

  10. Falsely use a password or personal identification number during logging into the Web Site, or misrepresent one’s identity or authority to act on behalf of another.

  11. Violate this Agreement in any other manner.


We have taken reasonable steps to ensure the information provided by us on this Web Site is accurate at the time you view it. However, we cannot and have not checked the accuracy of all information provided by outside sources for example by the providers of other information, or of other parties linked to or from the Web Site.


As a condition for using this website, you agree to release us from any liability for any direct, special, indirect, incidental, consequential (including among other things loss of revenue or profits), punitive, or exemplary, damages of any kind or subject to equitable or injunctive remedies (whether based on breach of contract, tort, negligence, strict liability or otherwise) arising out of the use of this website, or access to, or delay or inability to use this website, or any information contained in this website; or, the availability and utility of products and services.


No failure by VRACC to exercise or enforce any right or provision of these Terms of Use shall constitute a waiver of such right or provision, nor will any waiver be deemed a waiver of any other right or provision at that time or at any other time.




As a condition of use of this website, you agree to indemnify us from and against any and all liabilities, expenses (including legal fees) and damages arising out of claims resulting from your use of this website, including without limitation any claims alleging facts that if true would constitute a breach by you of these terms and conditions.


Third-Party Websites

This Website may contain links and pointers to Internet sites maintained by third parties. We do not operate or control in any respect any information, products or services on such third-party sites. Third party links and pointers are included solely for your convenience, and do not constitute any endorsement by us. You assume sole responsibility for use of third party links and pointers.


Use of Website

You agree to use this website solely to determine the availability of services and make legitimate reservations or transact business with us. You agree to use the website only for personal and/or non-commercial use. You agree to use the website's services to make only legitimate reservations. You agree not to make any false reservation or any reservation in anticipation of demand. We may cancel, without notice, all confirmations associated with multiple reservations to one or more destination on or about the same date. You agree to all of our terms and conditions of reservations, including, but not limited to, full and timely payment of all amounts due and compliance with all rules concerning availability of services. All fees, assessments, charges, taxes and duties arising out of use of the website are your sole accountability.


We have taken reasonable steps to ensure the information provided by us on this website is accurate at the time you view it. However, we cannot guarantee the accuracy of all information provided for by third-party websites or other parties linked to or from our website.


Commentary and other materials posted on our website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website, or by anyone who may be informed or act upon any of its contents.


We aim to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature and complexity of the internet, this cannot be guaranteed and we reserve the right to withdraw or amend the service we provide on the website without notice. Also, your access to the website may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. We will not be liable if for any reason our website is unavailable at any time or period.


Transactions made online are considered purchases in the Philippines. Certain banks may charge foreign transaction fees if the credit card used online is issued outside the Philippines. You may refer to your credit card policy statement if foreign transaction fee will apply to purchases made.

Governing Law

These Terms of Use and the relationship between the parties shall be governed by and construed in accordance with the laws of the Republic of the Philippines without reference to its conflicts of law provisions. Any and all claims, causes of action, or disputes relating or pursuant to, arising out of or in connection with these Terms of Use shall be brought before the appropriate courts of the Republic of the Philippines to the exclusion of all other courts and venues. You agree to submit to the jurisdiction of these courts and hereby waive any and all objections to the exercise of jurisdiction over the parties by such courts and to venue in such courts on any ground, including without limitation on the ground of inconvenient forum. However, nothing herein shall preclude VRACC from seeking injunctive relief (or any other provisional remedy) from any court having jurisdiction over you or taking proceedings against you in any other court of competent jurisdiction.


Cancellation/Change of Reservation

Reservation ticket is non-refundable.


Reservation ticket may be rebooked 48 hours before booking time without cost.


Reservation ticket is non-refundable and non-rebookable after 48 hours from booking time.